A scribe that follows the clinician
Helping clinicians capture documentation without returning to the workstation.
- Role
- UX Design
- Timeline
- June – July 2026
- Team
- Solo — individual exploration
- Skills
- UX DesignSystems ThinkingInteraction DesignClinical Workflow
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What is CARE?
CARE is a hospital information system that helps clinicians manage patient care and clinical workflows.
Many moving parts. One connected system.
Patient records
Patient history, profile & ongoing care
Clinical encounters
OPD, inpatient & emergency workflows
Documentation & clinical notes
Structured clinical documentation
Orders, labs & pharmacy
Investigations, medications & services
Tasks & care plans
Coordinate ongoing care
Referrals
Connect care across teams
Billing & reporting
Support hospital operations
AI & integrations
Extend workflows with connected tools
My role
I explored the clinical workflow around CARE Scribe, looking beyond the existing product experience to understand where it breaks down in real-world use.
I looked at how doctors work during consultations, explored different ways to capture conversations, and went beyond the interface by speaking with the team, reviewing existing device work, exploring alternatives, and prototyping the experience.
A doctor's day
The consultation doesn't always happen at the desk.
At the desk
Clear audio. Better context.
Away from the desk
Capture starts to break.
The doctor moves. The documentation doesn't.
How AI Scribe helps today
AI Scribe listens to the consultation and turns it into clinical notes. But the experience is still tied to the workstation.
The gap
AI Scribe can capture the conversation, but the doctor still needs to stay near the workstation.
What if documentation could follow the doctor?
Exploring a wearable
The team was already exploring a wearable pendant mic that could move capture with the clinician, beyond the workstation.
Questions that came up
As I explored the wearable direction, a few practical questions surfaced.
Could existing devices support this workflow?
What would it take to deploy dedicated hardware?
How would maintenance and replacement work?
What operational overhead would dedicated hardware introduce?
The wearable solved the capture problem, but introduced a hardware problem.
Exploring mobile capture
What could mobile capture look like?
The phone is already something doctors carry and use every day. I started exploring whether it could also support conversation capture, without introducing another device into the workflow.
Why the phone?
Already with the doctor
No extra device to carry during a consultation.
Familiar to use
Works with something doctors already know and use.
Easier to maintain
No separate hardware to distribute, charge, pair, or replace.
Can work beyond connectivity
Audio could be stored temporarily and uploaded when a connection is available.
Two exploration directions
Mobile as the documentation tool
- Consultation
- Record
- AI transcribes
- Review & update on mobile
Outcome
Mobile becomes another place to complete documentation.
Mobile as the capture companion
- Consultation
- Record
- AI transcribes
- Sync to CARE
- Review & update on desktop
Outcome
Mobile captures the conversation. CARE remains the place for documentation.
Solution
Mobile as the capture companion
I moved forward with the second direction: mobile as a capture companion.
It keeps capture with the doctor, while CARE Desktop remains the place for review and documentation.
The mobile workflow
Beyond voice capture
Capture more than conversations. Attach clinical documents directly to the encounter.
Reflection
Thinking in Systems
Great experiences don't come from isolated features—they come from how those features fit into existing workflows, products, and mental models.
Design Around Workflows
The goal isn't to add another screen. It's to make technology support the clinician's workflow while staying out of the way.
This concept was proposed as part of my contributions to CARE as a Design Contributor and is currently under discussion with the CARE team.